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MANAGING YOUR PROPERTY

Resident Arrival — Once we have agreed upon the selection of you new residents, we will help you navigate the process of preparing for your new arrival. Entry and inventory reports are diarised and coupled with a video recording of your home’s condition. This material can be viewed through an Owner Portal, which we set up for you.
Upon arrival, an Executive Residents Welcoming Guide is provided to your new residents. This guide sets out “Your Home’s Story”, identifying important points of information about your home, while also detailing the responsibilities of residents during their stay. We like to treat residents as our guests and thus promote the ARRIVE mantra – It all begins with Respect. We ask residents to treat your home with the respect it deserves.
Your Resident’s Stay — Residents portals are provided to our residents, enabling them to easily pay rent, report any maintenance issues, and efficiently communicate with their Arrive partner. Rent can be paid to you when you nominate and your Owner Portal
will enable you to view your balances, invoices due, and statements anytime, anywhere.
When reviewing a tenancy renewal, we scrutinise the current economic market place and recommend a plan for action. Of course, we
will communicate with you throughout the entire process, accompanying you as you proceed through this stage.
Arrivederci — Our efficient renewal monitoring process encourages residents to provide plenty of notice should they intend to vacate. Our leasing experts will then guide you through the process of re-letting your home. A final inspection and Exit Report will be completed. At this point, we will work with you to identify any potential property improvements so as to enhance your future rental returns and capital growth. Your ARRIVE partner will accompany you every step of the way, helping you find the ideal residents for your home

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WHAT OUR CLIENTS SAY

“Melissa and Karen were amazing. They helped us with their advice about the right pricing and marketing for our house so that we were able to sell it in less than two weeks!!! The whole process has been smoother than I could have imagined. Melissa has been thorough and has gone above and beyond in helping us. If you want a quick sale and good service use these guys.” — Julie S

“Janine and her team are very professional and client focused. My recent rental property experience with Arrive was smooth and pleasant. I highly recommend ARRIVE to everyone who needs rental property services. Thanks to Janine and her team for outstanding service.” —Elaine

“My experience with Arrive has been fantastic. Jodie my property manager is very pleasant and understanding. Thank you for the professionalism.” — Lydia V

“Melissa and Janine were brilliant. They have given me back faith in Real Estates. Thank you so much for your amazing customer service.” — Kylie M

‘It was obvious to us that you were looking after our best interest from the outset and you earned and deserved our trust.” — Donna S

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