Maintenance Request

Should anything happen on the property that could cause injury to yourself, or damage to the property, then please contact us as soon as possible so we can help manage the situation to avoid undue harm to you or the property. This includes things like burst water pipes, flooding toilets, serious gas leaks or electrical faults.
Any non-urgent repairs can be reported using this form.
First Name
Last Name
Property Address
Phone*
Email Address*
Type of repair or maintenance
- I/We have referred to the Trouble Shooting Guide in the Tenant Pack and have tried to resolve issue if safe and practical to do so.
- URGENT – Emergency! If the Property or Person is in danger of damage or injury, call 000. PLEASE PHONE OUR AGENCY IMMEDIATELY – ARRIVE – (07) 3347 3737
- NOT URGENT – ie Not an emergency. NB: Please be aware our Agency is to refer to the Landlord for instructions regarding the item/s and will advise the Tenant of the outcome ASAP.
Description of repair or maintenance.
Please upload photos of the issue you are reporting (if applicable):
Drop files here or

Accepted file types: jpeg, png, pdf, Max. file size: 10 MB.
Please note: If the repairs needed are for an appliance, please advise whether it is gas or electric and provide the make and model number. This will speed up the process of organising the repair.
- I hereby authorise Arrive, its employees and contractors to use the keys to the above property held by Arrive to gain access to, investigate and if applicable, carry out the repairs at the above property, without the need for further notice to me.
- I do not authorise Arrive, its employees or contractors to use the keys to the above property held by Arrive and undertake to personally provide access to the property at a time to be advised by Arrive contractors. I freely acknowledge that if I make such arrangements and then fail to provide access to the property, I will be personally liable for any charges made by Arrive contractors for travelling to and from the property.
- I acknowledge that my contact information may be provided to either contractors engaged by Arrive or the owner of the property to facilitate contact in order to carry out the repairs.
Name
This field is for validation purposes and should be left unchanged.

Maintenance Request

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