HOW WE ARRIVED

Brisbane’s premier executive leasing, managing and sales agency for prestigious and residential home destinations has arrived. We are unlocking doors to beautiful homes, ensuring those seeking to either rent, buy or sell residential accommodation are treated to an experience that is not only world class, but truly memorable. We invite you to travel through our selection of exclusive destinations and disembark at your ultimate address. The passionate experts at ARRIVE will provide exceptional service and expertise while partnering you in your property journey.

Karen Herbert — Founder and CEO

Karen is a leading authority in the property management industry. A successful entrepreneur, she previously operated her own specialist Property Management company that went on to became one of the most prominent in Brisbane.
Karen went onto win numerous prestigious Industry awards, including Property Management Company of the Year. She has sat on the Chapter for REIQ and continues to empower property managers through her industry training and support networks and is a coach and mentor to the industry. After 20 years in the industry, Karen recognised the need to showcase luxury and executive property and ARRIVE was born.

ATTRACTING YOUR AUDIENCE

ARRIVE SERVICES

At ARRIVE, we promote your home on the most prominent international and local accommodation websites. Our sophisticated contact management software enables us to effectively communicate with current and prospective residents looking for unique accommodation, either locally or overseas.
Our highly trained leasing team will communicate with interested residents throughout the entire leasing process. We are passionate about presenting your property in the best light and will also closely monitor the selection process. This helps ensure that the most appropriate residents are chosen to accommodate your home

MANAGING YOUR PROPERTY

Resident Arrival — Once we have agreed upon the selection of you new residents, we will help you navigate the process of preparing for your new arrival. Entry and inventory reports are diarised and coupled with a video recording of your home’s condition. This material can be viewed through an Owner Portal, which we set up for you.
Upon arrival, an Executive Residents Welcoming Guide is provided to your new residents. This guide sets out “Your Home’s Story”, identifying important points of information about your home, while also detailing the responsibilities of residents during their stay. We like to treat residents as our guests and thus promote the ARRIVE mantra – It all begins with Respect. We ask residents to treat your home with the respect it deserves.
Your Resident’s Stay — Residents portals are provided to our residents, enabling them to easily pay rent, report any maintenance issues, and efficiently communicate with their Arrive partner. Rent can be paid to you when you nominate and your Owner Portal
will enable you to view your balances, invoices due, and statements anytime, anywhere.
When reviewing a tenancy renewal, we scrutinise the current economic market place and recommend a plan for action. Of course, we
will communicate with you throughout the entire process, accompanying you as you proceed through this stage.
Arrivederci — Our efficient renewal monitoring process encourages residents to provide plenty of notice should they intend to vacate. Our leasing experts will then guide you through the process of re-letting your home. A final inspection and Exit Report will be completed. At this point, we will work with you to identify any potential property improvements so as to enhance your future rental returns and capital growth. Your ARRIVE partner will accompany you every step of the way, helping you find the ideal residents for your home

ARRIVE SALES

At ARRIVE, we don’t just sell properties, we help fulfill dreams by partnering you in your property journey. Whether buying your first home, or selling your Investment property,
we take care of everything while providing you with your desired outcome and a worry
free experience.

The Arrive team consists of expert leaders in the business of property. We will oversee
every step of the process, from styling and marketing your property, attracting the right audience, and negotiating the best possible outcome for you.

ARRIVE SERVICES

ARRIVE In Style — Our exclusive ARRIVE styling service will make getting ready for your residents or buyers easy. Our stylist will meet with you to discuss styling options designed to present your home in all its grandness. By helping you get resident-ready, we will ensure you attract the most suitable residents for your home.

Virtually ARRIVE — The ARRIVE photography team are experts when it comes to showcasing a property’s distinctly unique features. Our pioneering virtual videographers will transport your home beyond geographical boundaries, captivating
the most discerning viewers. Get ready to present your property to the world – together, we will take your prospective residents upon a memorable visual journey, placing your home on the map as a sought-after destination.

ARRIVE CONCIERGE

IMAGINE IT DONE!

Relocating is one of life’s most challenging experiences. Let us organise the entire process for you, from packing up your home to arranging expert home-movers. We even offer dedicated unpacking service. We will oversee the moving process and arrange post tenancy cleaning if required. And can even arrange your first shop delivered to your door. We promise to take the stress out of moving and deliver you peace of mind. If you have children, our team of specialists can also help by gathering information on schools, after school programs and sport clubs and assist you in the relocating process. Once we have you all settled, you can let us handle your home-related ‘to do’ lists.

WE OFFER SERVICES INCLUDING:

• Cleaning
• Yard maintenance
• Pet services
• PA and account paying services
• And even picking up your dry cleaning!
In fact, you can rest assured knowing that wherever you may find yourself, or in case of an emergency, we’re just a phone call away 24/7. We play the
Perfect Host so that you be where you’d rather be.

WHAT OUR CLIENTS SAY

“Melissa and Karen were amazing. They helped us with their advice about the right pricing and marketing for our house so that we were able to sell it in less than two weeks!!! The whole process has been smoother than I could have imagined. Melissa has been thorough and has gone above and beyond in helping us. If you want a quick sale and good service use these guys.” — Julie S

“Janine and her team are very professional and client focused. My recent rental property experience with Arrive was smooth and pleasant. I highly recommend ARRIVE to everyone who needs rental property services. Thanks to Janine and her team for outstanding service.” —Elaine
“My experience with Arrive has been fantastic. Jodie my property manager is very pleasant and understanding. Thank you for the professionalism.” — Lydia V
“Melissa and Janine were brilliant. They have given me back faith in Real Estates. Thank you so much for your amazing customer service.” — Kylie M
‘It was obvious to us that you were looking after our best interest from the outset and you earned and deserved our trust.” — Donna S

ARRIVE CONCIERGE

Become a Property Partner — We await your Arrival!

Fill out the form to get a copy of Partner With Arrive PDF

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